Computer Support

Citrix Reset

If you are able to log into Citrix but when you click on Desktop or Desktop2 nothing happens, follow the directions below to resolve the issue.

In Firefox

  1. Log into Citrix
  2. Click on the Lock icon in the address bar
  3. Click Clear Cookies and site data
  4. Click Remove.
  5. Close the Firefox and try again.

In Chrome

  1. Log into Citrix
  2. Click the Lock icon
  3. Click cookies
  4. Click on
  5. Click Remove
  6. Close Chrome and try again.

Student Computer Requirements

Although the LSUHSC School of Public Health (SPH) has a computer laboratory of personal computers (PCs), that resource is available primarily for use as a classroom. While it is available during non-class times, it is not available at night and on weekends.

Hence, the LSUHSC SPH suggests that all students own a PC or Mac with the following specifications:

  • PC laptop/workstation that can run Windows 10 or Mac with OS 10.11 or newer
  • AMD/Intel processor at least an i5 or better
  • Minimum 4 GB of RAM, more is better
  • At least a 160 GB hard drive
  • Wireless capability

Programs such as SAS, and ArcGIS only run on the Windows OS, not on the Mac OS.  If students prefer a Mac and need SAS or ArcGIS, they will be responsible to install Apple Boot Camp or Parallels and purchase a copy of Windows Professional 10 to install on their system. SAS needs the Professional version of Windows, not Home to run.

Stata statistical software platform can be run on either Windows OS or Mac OS.

Students who do not possess their own PCs may purchase one and request reimbursement up to $1400 from Financial Aid funding.  This is only available when a student is entering the program in his/her first semester and who has applied for Financial Aid. This does not apply to international students.

Students seeking reimbursement must visit Carl Kluttz or Jason Armand, IT staff for the School of Public Health, to have one of them initial the receipt for the computer purchase.  This will be done if the computer meets the specifications listed above.  The students may then take the initialed receipt to the Financial Aid Department to request reimbursement.

This computer cost reimbursement will be part of the expenses portion of the student loan.  It will be paid to the student after the tuition is paid to LSUHSC from the financial aid loan.

Some courses have specific software needs. While we do have all the necessary software in the computer lab located on the 2nd floor of the LEC, there may be instances in which students will need to utilize the software off-site and will need to purchase license(s) for use on a personal computer.

The potential cost of the software:

ArcGIS 10.7         Free while enrolled as a student
Parallels               $40/year   (allows you to run Windows X on a Mac environment)
SAS                        $31/year
STATA                   $48/6 month lease
Windows X          Free while enrolled as a student

You will need to visit Public Health IT Support for ArcGIS and SAS installations.  STATA can be purchased from  Parallels and Windows X can be purchased from

Student Software

LSUHSC has an agreement with Kivuto for special pricing of certain software packages.  The website allows you to register your account and purchase software at a discount.  Students are able to download a FREE copy of Windows X.  Some other software packages you can download at a great price are Adobe Creative Suite ($19.99/month) , SPSS ($39.95), Parallels for Mac ($39.99/year), EndNote ($114.39), MiniTab ($29.99), Nvivo ($99,) and much more.

Please see Public Health IT Support for purchase of a 12 month SAS license ($25.)  Student STATA licenses ($48/6 months) can be purchased directly from STATA’s website.  ArcGIS on-line can run $100/year.

The Computer Lab, Student Lounge Computers, and Classroom computers all have a software package called DeepFreeze installed on them.  The computers reboot every night and lock to receive updates between the hours of 12:00 AM and 6:00 AM.  Some computers in the lab are from 1:00 AM to 5:00 AM.  The computers are not accessible during these times.

Students wishing to have SAS installed on their computers need go to Auxiliary Enterprises MEB room 2200 and pay the $31.  Once you pay there, they will give you receipt and you can come and see one of us to install it.  You will need your SAS contract and the receipt for installation. Please contact Public Health IT Support to setup a time. SAS can only be installed on Windows. If you have a MAC, you will need to purchase and install Parallels and Windows first in order for us to install SAS.

How to Report Spam

To report a SPAM message, forward them as attachments to, and they will be analyzed to help block future messages.

To forward a message as an attachment, users can create a new blank message, and drag the spam message onto it, so that it appears as an attachment in the message.  By doing that, the Postmasters will have access to the “header” information about the sender’s mail server, delivery information, etc.


Passwords can be reset by going to  If you have problems resetting your password and are unable to reach Public Health IT Support, you may call the Help Desk at 504-568-HELP (568-4357) to reset your password 24/7.  You can update your security questions here.


To check your Office 365 Webmail, go to  Please follow the directions on the page on how to log in to webmail.


If your Mass Mailings are being diverted to their Junk E-Mail folders.  You can check the box to add to the Safe Senders list, or you could turn off Junk E-mail Filtering.  To do this, go to Tools Options Preferences Tab Junk email button and then click on the Safe Senders tab.  Click the add button and add to the list.

Please check your Junk Email folder on a regular basis for legitimate emails.  Emails older than 45 days will be automatically deleted from both the Junk email folder and deleted items folder.

Email archiving – An “Archive LSUHSC” folder has been added to your mailbox and is available through your email client (Outlook and OWA).  This folder displays the interface to the LSUHSC-NO email archive.  You can click on the folder to open it or right click and choose to open it in a separate window. Through this interface, you can browse and search for items in your mailbox that exist in the email archive.  While the archive interface is very intuitive, tutorial documentation and video training are available at LSUHSC-NO Email Archiving for your convenience.

Sending large Files – LSU Health FileS provides a secure self-service File Sharing solution similar to Dropbox. It is available at and is open to all New Orleans, Shreveport, and HCSD users. We recommend using it for attachments which would cause a message size to exceed 25 MB. LSU Health FileS also allows you to request large or zipped files from external users.  There is also a plugin the IT Supporters can install for you to integrate this into Outlook.

Documentation and training videos for LSU Health FileS are available at

Opening a shared email address from the Outlook Web Application can be found here.

Mobile Phone Email Setup

You are welcome to setup your smartphone to access LSUHSC emails.  You can use ActiveSync on your smart phone.  LSUHSC IT Support does not support personal smart phones such as the iPhone and Android phones.


You will need to install Microsoft Silverlight to view MediaSite presentations.  MediaSite problems can be directed to “Public Health MediaSite Support.”

If you are experiencing an issue accessing MediaSite with their MACs. This article refers to users with the Mavericks iOS running Safari and having issues viewing MediaSite.

What browser to use to view MediaSite?  This article may help.


LSUHSC New Orleans has licensed Zoom, a web and video conferencing solution, for students, faculty, and staff. Zoom documentation is available at the below link.


If you are a Student or Faculty, you have a moodle account. To access moodle, on campus, go to If you are off-campus, you need to be directed to the LSUHSC Remote Access Portal page.  Once connected, you will see a link to access moodle. Moodle problems can be directed to “Public Health Moodle Support.”

VoIP Phones

Instructions for the new VoIP phone system within the School are located here.

Download Jabber here.

Office Pro Plus

LSU Health Sciences Center is now licensed for students, faculty and staff to take advantage of Microsoft’s Office Pro Plus software which is part of Office 365. Microsoft has made this software available to qualifying education organizations free of charge for students, faculty and staff with email addresses. Once this service is enabled for your account you will receive notification via email and you will be able to use your “” as your username and your LSUHSC password to log in to the Office 365 Portal and download your software. Each Office 365 user can install up to 5 copies of Office Pro Plus software. This software is for your personal PCs, Macs and portable devices such as smartphones and tablets. This software should not be installed on LSUHSC owned equipment, your local supporter can help install Microsoft Office, features or updates. If you try and install a 6th copy you will have to remove a former install or deactivate a former install from the Office 365 portal.


LSUHSC has wireless internet access in various locations on campus.

– Connect to ‘LSUHSC-Secure’
– EAP Method: PEAP
– Phase 2 authentication: MSCHAPV2
– Identity: LSUHSC Username
– Password: LSUHSC Password
– Connect

Further instructions can be found here for wireless and mobile devices: Wireless Instructions.

Multi-Factor Authentication

Two-step verification is a method of authentication that requires more than one verification method and adds a critical second layer of security to user sign-ins and transactions. It works by requiring any two or more of the following verification methods:

  • Something you know (typically a password)
  • Something you have (a trusted device that is not easily duplicated, like a phone)
  • Something you are (biometrics)

Microsoft Cloud MFA helps safeguard access to data and applications while meeting user demand for a simple sign-in process. It delivers strong authentication via a range of verification methods, including phone call and mobile app verification.

Documentation on the enrollment process is available here.

Remote Access Portal (VPN)

The LSUHSC network is protected by a firewall that limits connectivity from outside the network.  Pulse Secure Client allows you to pass through the firewall and access these systems such as your network drives and use the Outlook client on your laptop.

To access information on Pulse Secure, go to Instructions for using the portal can be found here.

*Use Internet Explorer when accessing the remote access portal.

Mapping Network Drives

Please contact Public Health IT Support for instructions on how to map network drives.

Mapping Network Printers

Click the Start button

In the open “search files and programs line,” type “\\ph-printserv\” and press Enter

A list of printers will open in a window.

Select the printer you want to connect to. Right-Click that printer and select “connect.”

If it asks you to install the driver, click ok.

You are now mapped to that printer

PeopleSoft Problems

Creating & Using a Photo Signature

Click here for instructions on using a photo signature in .pdf documents.

LSUHSC-NO Emergency Alert System

In the event of an emergency situation, LSU Health Sciences Center—New Orleans administration has the capability to transmit pertinent information through the mediums of websites, phone trees, e-mail and text messaging to the entire spectrum of students, faculty and staff. Click here to sign up.

Internet Usage

LSUHSC operates a wide area network with a connection to the Internet.  It should only be used in a manner consistent with and in support of your roles and responsibilities with the University.  The University policy regarding use of its infrastructure is CM-42.  It can be found at: CM-42 – Information Technology (IT) Infrastructure.

Activities such as streaming audio (e.g., Internet Radio), streaming video, web surfing and file sharing can be problematic from several perspectives.  Some of the specific concerns are:

  • Exposing the University to civil liability for copyright infringement.
  • Mitigation of risks from malware such as viruses, spam and spyware.
  • Loss of productivity while doing activities not related to your job.
  • The impact on Internet response for legitimate activity.

The University monitors network traffic on a daily basis.  If inappropriate activity is discovered, the Dean is notified.

A simple rule to follow is to avoid activity not related to your job.  While incidental use will probably not be detected, the safest course of action is avoiding activity that is not work related.

Please take a look at CM42.  If you have any questions, someone in Public Health IT Support can explain it in more detail.  We’ll be happy to assist you in any way.

Reset Alumni Email

LSUHSC Alumni Email Password Reset

Contact Us

Email questions to

Computer Support

Carl Kluttz
IT Analyst IV
Room 335
504-568-5885 office
504-654-8494 cell
Jason Armand
IT Analyst III
Room 305
504-568-5963 office
Joseph Gautier
IT Analyst II
Room 305
504-568-5730 office
Brent Mumphrey (Louisiana Tumor Registry)
Project Coordinator
Room 243
504-568-5767 office