Computer Support

How to Report SPAM

To report a SPAM message, forward them as attachments to spam@lsuhsc.edu, and they will be analyzed to help block future messages. 

To forward a message as an attachment, users can create a new blank message, and drag the spam message onto it, so that it appears as an attachment in the message.  By doing that, the Postmasters will have access to the "header" information about the sender's mail server, delivery information, etc. 

Passwords

Passwords can be reset by going to https://www.lsuhsc.edu/changepassword/.  If you have problems resetting your password and are unable to reach Public Health IT Support, you may call the Help Desk at 504-568-HELP (568-4357) to reset your password 24/7.  You can update your security questions here.

Webmail

To check your LSUHSC email, go to http://webmail.lsuhsc.edu.  Please follow the directions on the page on how to log in to webmail.

Outlook

If your Mass Mailings are being diverted to their Junk E-Mail folders.  You can check the box to add blackberryfilter@lsuhsc.edu to the Safe Senders list, or you could turn off Junk E-mail Filtering.  To do this, go to Tools -> Options -> Preferences Tab -> Junk email button and then click on the Safe Senders tab.  Click the add button and add blackberryfilter@lsuhsc.edu to the list.

Please check your Junk Email folder on a regular basis for legitimate emails.  Emails older than 45 days will be automatically deleted from both the Junk email folder and deleted items folder.

Email archiving - An "Archive LSUHSC" folder has been added to your mailbox and is available through your email client (Outlook and OWA).  This folder displays the interface to the LSUHSC-NO email archive.  You can click on the folder to open it or right click and choose to open it in a separate window. Through this interface, you can browse and search for items in your mailbox that exist in the email archive.  While the archive interface is very intuitive, tutorial documentation and video training are available at LSUHSC-NO Email Archiving for your convenience.

Sending large Files - LSU Health FileS provides a secure self-service File Sharing solution similar to Dropbox. It is available at https://files.lsuhsc.edu/ and is open to all New Orleans, Shreveport, and HCSD users. We recommend using it for attachments which would cause a message size to exceed 25 MB. LSU Health FileS also allows you to request large or zipped files from external users.  There is also a plugin the IT Supporters can install for you to integrate this into Outlook.

Documentation and training videos for LSU Health FileS are available at http://lsuh.sc/filesdocs

Moblie Phone email setup

You are welcome to setup your smartphone to access LSUHSC emails.  You can use ActiveSync or Mobile Device Management.  To set up your smart phone for MDM, click here. MDM allows you the option to "wipe" your phone remotely in the event it is lost or stolen.  LSUHSC IT Support does not support personal smart phones such as the iPhone and Android phones.

MediaSite

You will need to install Microsoft Silverlight to view MediaSite presentations.  MediaSite problems can be directed to "Public Health MediaSite Support." 

If you are experiencing an issue accessing MediaSite with their MACs. This article refers to users with the Mavericks iOS running Safari and having issues viewing MediaSite.

What browser to use to view MediaSite?  This article may help.

Moodle

If you are a Student or Faculty, you have a moodle account. To access moodle, on campus, go to http://moodle.lsuhsc.edu. If you are off-campus, you need to be directed to the LSUHSC Remote Access Portal page.  Once connected, you will see a link to access moodle. Moodle problems can be directed to "Public Health Moodle Support." 

 

Office Pro Plus

LSU Health Sciences Center is now licensed for students, faculty and staff to take advantage of Microsoft's Office Pro Plus software which is part of Office 365. Microsoft has made this software available to qualifying education organizations free of charge for students, faculty and staff with userid@LSUHSC.edu email addresses. Once this service is enabled for your account you will receive notification via email and you will be able to use your "userid@LSUHSC.edu" as your username and your LSUHSC password to log in to the Office 365 Portal and download your software. Each Office 365 user can install up to 5 copies of Office Pro Plus software. This software is for your personal PCs, Macs and portable devices such as smartphones and tablets. This software should not be installed on LSUHSC owned equipment, your local supporter can help install Microsoft Office, features or updates. If you try and install a 6th copy you will have to remove a former install or deactivate a former install from the Office 365 portal.

http://www.lsuhsc.edu/administration/cs/email/officeproplus.aspx?submenuheader=0

 

Symantec Endpoint Encryption

If you are having trouble logging into Symantec Endpoint Encryption, try using your old password. It will log you in and fail at the Windows login. Once you log into Windows, your Symantec Endpoint Encryption password should sync. If that does not work, use the logon assistance and answer your 3 security questions. These are the three security questions you answered when you registered with SEE. If neither of these worked, call the HelpDesk and use the single use password option.

Wireless

LSUHSC has wireless internet access in various locations on campus. Instructions can be found here for wireless and mobile devices: Wireless Instructions.

Juniper Remote Access (VPN)

The LSUHSC network is protected by a firewall that limits connectivity from outside the network.  Juniper Remote Access Portal allows you to pass through the firewall and access these systems such as your network drives and use the Outlook client on your laptop.

To access Remote Access Portal, go to https://remote.lsuhsc.edu. Instructions for using the portal can be found at here.

*Use Internet Explorer when accessing the remote access portal.


Mapping Network Drives

Click here to see instructions on how to map the School of Public Health T: drive and your personal secure O: drive. You will need to log into this secure site off campus with "lsumc-masterID" to access it.

Mapping Network Printers

Click here to see instructions on how to map the School of Public Health LAN Printers within the LEC, 2020 Gravier Street location. You will need to log into this secure site off campus with "lsumc-masterID" to access it.

LSUHSC-NO Emergency Alert System

In the event of an emergency situation, LSU Health Sciences Center—New Orleans administration has the capability to transmit pertinent information through the mediums of websites, phone trees, e-mail and text messaging to the entire spectrum of students, faculty and staff. Click here to sign up.

Internet Usage

LSUHSC operates a wide area network with a connection to the Internet.  It should only be used in a manner consistent with and in support of your roles and responsibilities with the University.  The University policy regarding use of its infrastructure is CM-42.  It can be found at: CM-42 - Information Technology (IT) Infrastructure.

Activities such as streaming audio (e.g., Internet Radio), streaming video, web surfing and file sharing can be problematic from several perspectives.  Some of the specific concerns are:

  • Exposing the University to civil liability for copyright infringement.
  • Mitigation of risks from malware such as viruses, spam and spyware.
  • Loss of productivity while doing activities not related to your job.
  • The impact on Internet response for legitimate activity.

The University monitors network traffic on a daily basis.  If inappropriate activity is discovered, Dean Fontham is notified.

A simple rule to follow is to avoid activity not related to your job.  While incidental use will probably not be detected, the safest course of action is avoiding activity that is not work related.

Please take a look at CM42.  If you have any questions, someone in Public Health IT Support can explain it in more detail.  We’ll be happy to assist you in any way.

Contact Us

Email questions to publichealthitsupport@lsuhsc.edu

Computer Support

Carl Kluttz
IT Analyst IV
ckluttz@lsuhsc.edu
Room 335
504-568-5700 office
504-654-8494 cell

Jason Armand
IT Analyst IlI
jarman@lsuhsc.edu
Room 305
504-568-5700 office